Refund policy

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

Please contact our customer support at privyserll@gmail.com with your order number and reason for the return. We will provide you with instructions on how to send your item back to us.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within 7-10 business days.

Please Note:

• Shipping costs are non-refundable.
• You will be responsible for paying for your own shipping costs for returning your item.
• If the item is not returned in its original condition, the refund may be reduced or denied.

Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email/contact info] with photos of the item and your order number. We will work with you to resolve the issue promptly.